We recommend you try your purchased item on before use outside and if there is an issue with size/fit then please follow the normal returns process. If you have questions, call the claims administrator at 85 or send email to . In addition, Fashion Nova encourages its customers to use return shipping labels for quicker refunds labels it sells for 3.99 for a single item and 7.99 if youre returning multiple items. File a claim online at ftc.gov/FashionNova. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. The deadline to file a claim is August 15, 2023. We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. It is advised to use return shipping labels to send your item back to Fashion Nova as you will be able to track it and get your credit much more quickly than if you sent it back yourself. You are responsible for all shipping charges unless the item was damaged or incorrect and properly reported to Fashion Nova. Yes Fashion Nova offers return shipping labels for US customers. Address the box or envelope to Fashion Nova Returns at 3571 Seville Ave, Vernon, CA 90058 USA. You will need to obtain a proof of postage receipt when you return your items to us.įor hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed. Send the package to Fashion Novas Returns department. Package the items securely and ensure our returns form is included inside. Please return the items in their original packaging with all tags intact. Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items. Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. Īny item you have accepted and then returned is your responsibility until it reaches our warehouse. If you are returning faulty goods please contact our customer service team via the help centre, which you can find by clicking HERE. Items sent without a customs declaration (CN22 or CN23), associated electronic pre advice, or are incorrectly or partially completed may be delayed or returned.
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